AVA Gallery and Art Center Data Privacy Statement
Effective Date: January 1, 2026

Our Commitment to Privacy

AVA Gallery and Art Center ("AVA," "we," "us," or "our") is committed to protecting the privacy and security of your personal information. This Data Privacy Statement explains how we collect, use, store, and protect your personal data when you interact with our organization.

Information We Collect

We collect the following types of personal information:

  • Contact Information: Name, mailing address, email address, and phone number
  • Payment Information: Credit card details, bank account information, and payment transaction history
  • Demographic Information: Age, gender, and other voluntary demographic data
  • Artist information: A photo, biographical information, website, social media links, and images of artwork
  • Activity Data: Class registrations, artwork purchases, event registrations, membership information, volunteer activities, and participation history
  • Communication Preferences:** Your preferences for receiving communications from us

How We Collect Information

We collect personal information through:

  • Online membership registration forms
  • Event registration forms
  • Class registration forms
  • Volunteer signup forms
  • Gallery purchase transactions
  • Direct communications with our staff
  • Other online forms and interactions with our organization

How we use your information

We use your personal information for the following purposes:

  • Membership Management: Processing and maintaining your membership account and benefits
  • Donation Processing: Recording and acknowledging your charitable contributions
  • Program Communications: Sending information about classes, exhibitions, events, and programs
  • Marketing: Sharing news, updates, and opportunities that may interest you
  • Event Management: Coordinating registrations and communications for events and programs
  • Program Design and Improvement: Analyzing participation patterns to enhance our offerings and better serve our community
  • Administrative Purposes: Maintaining organizational records and fulfilling legal obligations

Data Storage and Security

Your personal information is stored securely using NeonOne CRM, a cloud-based constituent relationship management system. NeonOne maintains industry-standard security measures to protect your data from unauthorized access, disclosure, or loss.

Payment information is processed through secure payment processors including NeonPay and PayPal. We do not store complete credit card numbers on our systems.

Data Sharing

We do not sell, rent, or trade your personal information to third parties. We share your information only with:

  • Service Providers: NeonOne (our CRM provider), NeonPay and PayPal (payment processors), Constant Contact (email newsletter), and Google (email discussion groups and search engine optimization), and other trusted service providers who assist us in operating our organization and serving you.
  • Legal Requirements: When required by law, regulation, legal process, or governmental request.

Data Retention

AVA retains personal information for as long as the organization remains in existence to maintain historical records, honor donor relationships, track participation over time, and fulfill our mission as a community arts organization serving the Upper Valley region.

Your Rights and Choices

You have the following rights regarding your personal information:

  • Access: You may request to review the personal information we hold about you
  • Correction: You may request corrections to inaccurate or incomplete information
  • Opt-Out: You may opt out of marketing communications at any time by using the unsubscribe link in our emails or contacting us directly
  • Deletion: You may request deletion of your personal information, subject to our need to retain certain records for legal, tax, or legitimate organizational purposes

To exercise any of these rights, please contact us using the information provided below.

Children's Privacy

AVA offers programs for participants of all ages. We collect only the information necessary to facilitate program participation for minors, and we require parental or guardian consent for participants under 18 years of age.

Changes to This Privacy Statement

We may update this Data Privacy Statement periodically to reflect changes in our practices or legal requirements. We will post the updated statement on our website with a new effective date. Continued use of our services after changes constitutes acceptance of the updated statement.

Contact Us

If you have questions about this Data Privacy Statement, wish to exercise your privacy rights, or have concerns about how we handle your personal information, please contact us:

AVA Gallery and Art Center
11 Bank Street, Lebanon, NH  03766
603-448-3117
info@avagallery.org
www.avagallery.org

This privacy statement applies to personal information collected by AVA Gallery and Art Center through all channels, including our website, in-person interactions, and communications.